Refund policy
At Foreverr, customer satisfaction is important to us.
Please read our return, replacement, and refund policy carefully before placing an order.
Personalised Products
As all personalised products are custom-made specially for each customer, we do not accept returns, cancellations, or refunds once the order is placed and processed.
However, if you receive a damaged, defective, or incorrect product, we will provide a replacement after verification.
Customers must report such issues within 24 hours of delivery with proper photos/videos as proof.
Non-Personalised Products
Returns or replacements for non-personalised products are only accepted in case:
- Damaged product received
- Wrong product delivered
- Defective item received
Requests must be raised within 24 hours of delivery along with clear photos/videos of the issue.
Refunds
Refunds are only applicable in cases where:
- A replacement is not possible, or
- The order cannot be fulfilled by us
Approved refunds will be processed to the original payment method within 5–7 business days.
Shipping charges, if any, are non-refundable.
Return Conditions
To be eligible for a replacement or return review:
- The product must be unused and in original condition
- Original packaging should be available
- Proper unboxing proof/photos/videos may be required for verification
Order Refusal & RTO
If an order is returned due to refusal to accept the order, customer unavailability, or incorrect address/contact details provided by the customer, additional reshipping charges may apply for re-dispatching the order.
Contact Us
For any return, replacement, or refund-related queries, contact us at:
Email: foreverr.admin@gmail.com